Elias Hajj Hassan

+13109333590, +263776574408

Elias.h.h@outlook.com

Summary & Objective

•Technical Advisor •Information Technology Engineer & Support •troubleshooting • Execution •B.Sc, in

Information Technology,Microsoft Certified Systems Engineer MCP, MCSA, MCSE, MCTS. •7+ experience in

multinational reputable companies in Lebanon, U.A.E (Abu Dhabi) including Etisalat,Lebanon,and Southern Africa

•Savvy inspirational team leader who excels in challenging business environments with a disciplined entrepreneurial

approach. • Consistently achieves goals and objectives while delivering comprehensive range of technology

solutions that supports safe and efficient operations. Participated in huge projects such as: •(Presidential palace

project ) in ABU Dahbi •ADEC Abu Dhabi Educational Council, School Project by Etisalat. •Project of the ministry

of education in Lebanon, the high schools computer labs establishment project. Specialties: Technical Advisor

IT.Information Technology Engineer Support ,troubleshooting, Organizational Development Promotes Culture of

Safety Awareness Project Management Process Improvements & Best Practices Budget & Cost Control

Management Vendor Management & Negotiation

A full-time job position in a respectable company that would allow me to develop my potential and grow within this

organization

Experience

Technical Advisor at DMC Diamond Mining Corporation

September 2012 - Present (3 years)

•Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems,

Including telecommunications, servers, PCs, operating systems, CCTV department •Implement, improve and

monitor management information systems policies & controls to ensure data accuracy, reaching organizational

goals. •Approve and oversee projects and project portfolio, and ensure Quality control and monitoring across

all IT operation •Consults, meeting, mentor, coordinate and administrate, and motivate

projects team members and contractors, and influence them to take positive action and accountability for

their assigned work and to solicit cooperation and resolve problems •Develop ,Build Customer Relationship

to insure excellent customer satisfaction •Project Manage the VSAT, fiber and cctv projects, successfully

initiate, plan execute monitor, control and close out projects, •Carry out and respond appropriately to all

incidents on company premises, on and off site to ensure access to DMC sites is fully and effectively

controlled

IT Engineer at ICON intelligent consultant engineers

May 2010 - July 2012 (2 years 3 months)

•Presidential palace project with RWA/Armstrong •Server configuration, Domain Managing / updating / Usermanagement

and Access-management. •Administers systems and servers related to district LAN and WAN (e.g.

network points, email systems, accounts, workstation ID, antivirus, spyware, etc.) for the purpose

Of ensuring availability of services to authorized users •Provide desktop support ,and Support end-users on Ms

Office, Outlook, and remote access, printer, Wireless equipment •Install, support as well as maintain and

Troubleshooting the software infrastructure and new server hardware, and new workstations and computers,

•Manage the email, anti spam as well as the virus protection, Performing system backups and recovery.

• Insure daily operations, and work in Maintenance, Responsible for submitting a work-order, from other

companies •Monitor the usage of the network, internet by people and set up the accounts and passwords for

company employees. •Suggest and provide IT solutions to various problems.

Team Leader at Etisalat -Emirates Telecommunications Corporation

March 2009 - March 2010 (1 year 1 month)

•Diagnose and resolve end-user network, routers connectivity problems, e-mail, Internet, dial-up,

GPON, ADSL, cable, wireless and local-area network access problems, Assist in technical installations

•Solving customer’s problem, and Follow up the pending sub request till it close, to achieve the customer

satisfaction, and achieve company goals • Maintained router and switch configurations updated and changed

configurations depending on corporate requirements and documentation. •Leading a team of Hardware

and network technicians •Schedule maintenance visit to different location in Abu Dhabi, and Responds to

emergency situations as needed for the purpose of resolving immediate concerns. •Fiber Trouble shooting,

maintenance, and patching, testing, splicing. •ADEC Abu Dhabi Educational Council, School Project by

Etisalat. •Quality control and site inspector.

IT Support Specialist at Mirage Marine

December 2008 - July 2009 (8 months)

•Software, Hardware Desktop supports, and maintenance. •Install and configuration of new operating

system as require by the company •Identify, diagnose, and resolve problems •Manage all access for local

administrator on all servers. •Create weekly/monthly report of all windows OS . •Test all windows update

and application before deploying in production environment

IT Support Specialist at DOTCOM ETs.

September 2006 - December 2008 (2 years 4 months)

•Member of technology officers •Install and Configuring, Print Servers, Printers and Modems, Routers

•Troubleshooting windows 2003 professional, server. Windows XP, vista windows Me, etc •Wireless access

point installation and configuration •Implementing & maintaining Networks. •Computer Implementation

Hardware & Software + Maintenance. •Document IT systems and infrastructure for clients •providing

technical support as well as training to various users and employees •Other duties as assigned.

Technical Support at Escort computers

November 2004 - July 2006 (1 year 9 months)

•Project assistant for the high schools computer labs establishment by the ministry of education in Lebanon

•Responds to inquiries from a variety of sources (e.g. staff, school site personnel, outside vendors and service

providers, etc.) for the purpose of providing technical assistance and support. •Execute various

IT developments and to undertake project work assigned by the project managers •Gather materials to

perform the necessary tasks for the job •Maintenance and repair computers, network support, upgrade

operating systems. •Repairing all types of computer .Mother Board, CD Room, DIM, Floppy Drive, Hard

disk .etc Asst. Hard were in charge • Order necessary parts for repairs. •Recognize faults in computers,

provide network solution, and support. •Monitor computers performance. •Run Norton ghost imaging 20+

computers /day.

Skills & Expertise

IT Operations

IT Service Management

Information Analysis

Team player

Flexible to the Schedule and Work independently

Customers Service Oriented.

Ability to communicate effectively

Written and verbal communications skills

Coordination,

Combine general and specialist engineering

knowledge

Understanding to optimize the application

of existing and emerging technology

Analytical and problem solving

skills Servers

Troubleshooting

Technical Support

Team Leadership

Organizations

Microsoft

MCSE Certified Systems Engineer # 5904900

January 2007 to Present

Languages

English

Arabic

Courses

FTTH

Etisalat -Emirates Telecommunications Corporation

Independent Coursework

IT Trainer

Certifications

MCSE- Mcrosoft Certified Systems Engineer

Microsoft License 5904900 July 2007

MCSA -Microsoft Certified Systems Administrator

Microsoft License 5904900 March 2006

MCTS - Microsoft Certified Technology Specialist

Microsoft License 5904900 May 2007

MCP - Microsoft Certified Professional

Microsoft License 5904900 January 2006

A+ - A+certification ATA

certificate October 2004

Pelco Endura

Pelco by Schneider Electric June 2014

Education

Corlllins

B.SC, Information Technology, 2008 - 2011

Volunteer Experience

Causes Elias cares about: at .

Animal Welfare Children Disaster and

Humanitarian Relief Environment Arts and

Culture Health Human Rights Poverty

Alleviation Social Service

(Full professional proficiency)

(Native or bilingual proficiency)